ticketing

Are there any discounts?

Yes! We offer discounts for members of AAA, AARP, active & retired military, and residents of Riverside or San Bernardino Counties. 

How do I purchase a tour ticket?

You may reserve your tour ticket online, via your mobile device, or on-site at our museum front desk.  Select from a variety of options to determine the ticket type, day and time that works best for you.  

What happens if I don't pre-purchase a tour ticket?

Guests that pre-purchase their tickets save time – just arrive a few minutes before your scheduled tour time to check in!  Tickets purchased on-site on the day of your visit are subject to availability.

Can I change my tour date and time selection?

Yes! We would be happy to help you in changing you reservation. Please call the Museum Front Desk at 951.788.9556 for assistance. 

Are tour tickets refundable?

If for some reason you are unable to attend your scheduled tour, your ticket may be refunded within 30 days of original purchase. This does not include Festival of Lights tours or specialty tours, which are both non-refundable. Please call the Museum Front Desk at 951.788.9556 for assistance. 

I'd like to bring a group on a tour. How can I do that?

Please visit our ticketing website here to fill out a group tour inquiry and one of our museum staff members will be in touch!

I am having trouble purchasing tickets online. Who can help?

Please fill out a support form here or contact the Museum Front Desk at 951.788.9556.

TOURS 

How long is the tour?

Our daily landmark tours are 1 hour and 15 minutes in length.

When are tours available?

We offer our tours 7 days a week. Monday through Friday, our tour times are 10:00 AM, 11:30 AM, 2:00 PM, and 4:00 PM. On Saturdays and Sundays, our tour times are 10:00 AM, 11:30 AM, 1:30 PM, 2:30 PM, and 4:00 PM.

Where does the tour start?

Our daily tours begin and end in the Mission Inn Museum, located on the corner of Mission Inn Avenue and the Main Street pedestrian mall. 

When should I arrive for my tour?

We recommend arriving 15 minutes prior to your scheduled tour time to check-in.

What do I get to see on the tour?

The tour of the National Historic Landmark Mission Inn Hotel & Spa covers the ground and first floors of the hotel. Guests on our tours receive exclusive access to several areas and rooms that are normally closed to the public, however, our tour route is subject to change due to hotel availability. 

Can I take photos on the tour?

Per the Mission Inn Foundation's tour regulations and at the request of the Mission Inn Hotel & Spa, no photography will be allowed on the tour. This includes cellular phone cameras and all other small portable electronic devices, which docents will request to be turned off for the duration of the tour. We encourage guests to return to the public areas of the hotel after their tour to take photographs. 

Can I bring food or drink on the tour?

No food or drink is allowed on any tour. The only exception is water which must be in a container with a lid.

Is the tour wheelchair accessible?

Yes, wheelchairs are always welcome. If someone other than you in your party is in a wheelchair, please let your docent know at the beginning of your tour so we may expedite you to the proper elevator during the tour. 

Can I take a stroller on the tour?

Yes, strollers are allowed on the tour. Please let your docent know at the beginning of your tour so we may expedite you to the proper elevator during the tour.

Can I bring my pet on the tour?

Due to hotel restrictions, pets are not allowed on tours. Service animals, however, are always welcome.